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gigi
Style Icon (8492)
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# Posted: 20 Dec 2007 16:06
my husband won an ipod nano last night....so today we decide to see if we can work it...
we hook it up to our macbook...synch it....eject it...
i go to see the High School Musical video i downloaded for kelly & the freaking thing is locked up...
TOTALLY stuck on the apple screen...will not do ANYTHING!!!!
i've reset it a million times...it won't turn on...it won't turn off...
& my itunes won't recognize it so i can't restore it...
UGGGGGGGGGGHHHHHHHHHHH!!!!!!!!!!!!
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lpmkate
Cruiser Mama
Stylicious SISter (9352)
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# Posted: 20 Dec 2007 16:14
Sounds like you need help from a MacTechie.
I'm a PC user...and kind of a dense one at that.
Hope you figure it out. Electronical problems make me woozy.
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Sonja
Favorite SISter (5548)
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# Posted: 20 Dec 2007 16:17
Yeah, call Mac. They are very customer service oriented (not like that PC mafia;)
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magpie
SISter Elle (1859)
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# Posted: 20 Dec 2007 16:19
That totally stinks. You get all excited about winning a cool prize, and then it malfunctions. Hope you get it straightened out!
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gigi
Style Icon (8492)
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# Posted: 20 Dec 2007 16:20
Yeah, call Mac
see...that's the thing...we don't have the apple support care thing (since we just won it)...if we want to use the phone support, we have to pay for it...
altho i'm thinking that may be the way to go here..
me + electronic devices = ratsafratsa
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texasgirl
Style Addict (1065)
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# Posted: 20 Dec 2007 16:24 - Edited by: texasgirl
Are you saying the nano is locked on the screen?
Mine does this a lot after I've had it plugged into the computer. You just need to turn it off and then turn it back on.
Hold down the menu button and the center circle at the same time until it turns itself off and then it should come back on.
Sara
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lpmkate
Cruiser Mama
Stylicious SISter (9352)
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# Posted: 20 Dec 2007 16:31
me + electronic devices = ratsafratsa
I second that emotion.
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Corey
Style Addict (1300)
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# Posted: 20 Dec 2007 16:32
maybe the person who originally bought it could give you the receipt and you could take it back for a new one?
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gigi
Style Icon (8492)
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# Posted: 20 Dec 2007 16:41
Hold down the menu button and the center circle at the same time until it turns itself off and then it should come back on.
sara...if you only knew how many times i've tried to reset this sucker...
"toggle hold switch on/off....then hold down menu & center for 10 seconds until the apple comes on"...i've watched & done the troubleshooting video like 5 times...lol
my problem is that it is stuck on the apple...keeps going off & on add infinity...UGH!!!
maybe the person who originally bought it could give you the receipt and you could take it back for a new one?
see...the thing is mike won it in a raffle at work...which is hilarious b/c we NEVER WIN ANYTHING!!! LOL....
i probably go to the apple store tomorrow & ask one of the mac geeks...so annoying tho ya know?
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Natasja
Vogue SISter (3015)
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# Posted: 20 Dec 2007 16:57
Now i know why my husband, who is a computer system administrator, doesn't let my buy anything apple related!
How you get this fixed soon gigi!
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HeyPooks
Style Addict (1000)
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# Posted: 20 Dec 2007 17:02 - Edited by: HeyPooks
I'm not an ipod person at all . . . but I tried googling the problem for you. LOL
Try this: press the Menu button and the select button (reset) together for some time and see if it resets!
I cannot, obviously, vouch for this as a solution . . . but in light of the fact you now possess a lovely paperweight rather than a music player, it might be worth a try!
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lpmkate
Cruiser Mama
Stylicious SISter (9352)
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# Posted: 20 Dec 2007 17:04
I tried googling the problem for you. LOL
Try this: press the Menu button and the select button (reset) together
Well well pooks - aren't you savvy?
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texasgirl
Style Addict (1065)
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# Posted: 20 Dec 2007 17:40
sara...if you only knew how many times i've tried to reset this sucker...
"toggle hold switch on/off....then hold down menu & center for 10 seconds until the apple comes on"...i've watched & done the troubleshooting video like 5 times...lol
Hmm...works for me everytime and I don't even mess with the toggle switch. If that didn't work then I'm thinking the apple store is your best bet.
Sara
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MaryGeiger
Style Addict (1260)
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# Posted: 20 Dec 2007 17:50
Mine did that when I first got it and I couldn't reset it at all. I ended up having to prove the warrenty was good on it and send it back to Apple. They ended up sending me a new one to replace it.
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metrochic
Supreme SIS (15013)
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# Posted: 20 Dec 2007 18:28
yeah, i'd haul it over to the mac store and get a techie to help ya because that's just annoying!
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justem
Vogue SISter (3680)
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# Posted: 20 Dec 2007 18:43
Did you try to reset it by toggling the hold switch and then pressing the top two buttons together?? I am a pro at the reset between my old ipod and the new one...
I got a brand new ipod a month ago and it had to be reset a couple of times and then went to the apple screen all the time. I took it back and they gave me a brand new one. (To the apple store...)
As for the warranty...there should automatically be a year warranty on it even if you didn't buy an extended one...
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justem
Vogue SISter (3680)
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# Posted: 20 Dec 2007 18:44
Oops. I now see that like ten other people suggested the reset. Sorry i didn't read all the posts!!
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