| Author |
Message |
 
kathyincanada
Stylin' SIS (184)
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# Posted: 15 Apr 2008 13:55
I'm a premium member, but when I go to the boutique, it doesn't give me the premium member prices when I put an item in my cart. Yes, I am logged in, yet it still shows me the full price and marks it like that in the cart. How am I supposed to get my discount?
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Courtney DeLaura
Vogue SISter (3742)
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# Posted: 15 Apr 2008 13:57
this is totally a good question!
i would forward this along to customer service.
KA CALLING KA :)
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ayaolson
Vogue SISter (3518)
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# Posted: 15 Apr 2008 13:58
Hmmmm...maybe if you gave your discount to me it would work.... ;)
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kathyincanada
Stylin' SIS (184)
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# Posted: 15 Apr 2008 14:45
I just hope I don't miss out on the new kit waiting for it to be fixed!
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kathyincanada
Stylin' SIS (184)
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# Posted: 16 Apr 2008 12:36
I guess I must be because everyone is ignoring my posts and emails!
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weebbt
Tracy
Supreme SIS (11424)
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# Posted: 16 Apr 2008 12:39
That's really weird! I'm not a premium member so I don't know how it works - hope you get some answers soon!
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kathyincanada
Stylin' SIS (184)
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# Posted: 16 Apr 2008 12:41
I wish someone else was having the same problem and then people wouldn't think I'm crazy!
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Sonja
Favorite SISter (5548)
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# Posted: 16 Apr 2008 12:42
I guess I don't know, I haven't really ordered anything from the new boutique except for the SIS-iversary thing and I got my discount on that.
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weebbt
Tracy
Supreme SIS (11424)
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# Posted: 16 Apr 2008 12:43
I don't think you're crazy, just frustrated!
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lydiajane
Style Goddess (7448)
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# Posted: 16 Apr 2008 12:47
You need to email Gary Sullivan-- he'll fix it right up because he is just that terrific!! Same thing happened to me & it's bc they are still converting to the new system...so don't worry, it'll get fixed!
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sullivan8
MISter Fashion (424)
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# Posted: 16 Apr 2008 13:03
Hi Kathy,
I am the one responsible for PMs and I apologize for missing your Premium Membership, I have programmed your account at the SIStv Boutique and you are now 'good to go'.
This email is the first and only one that I have received from you so when you say that you have 'emailed (me)' I am sorry but I've not received that email.
As far as the Message Board, Kathy, that is not the primary vehicle for soliciting Customer Service. You can either email us or create a ticket on the SIStv Boutique website to insure faster service. We usually are very good about responding quickly, depending on prevailing circumstances. I view the MB only a couple of times throughout the work day and that will not generally invoke the fastest response.
I hope this helps, Kathy!
Take care
Gary Sullivan
CustomerService@SIStvBoutique.com
MB P.S. LydiaJane: thanks for the plug!
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alligatorally
Haute SISter (891)
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# Posted: 16 Apr 2008 13:22
I'll vouch for Gary too! :o)
excellent customer service!
I had the same problem and emailed him and he fixed me right up within minutes.
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